Privacy Policy

Scale Initiative LTD, a company registered in England and Wales (company number 17005340), trading as Storepage ("we", "us", "our"), operates the storepage.app platform. Our registered office is at 86-90, Paul Street, London, England, United Kingdom, EC2A 4NE. This Privacy Policy explains what information we collect, how we use it, who we share it with, and your rights regarding your data.

1. Information we collect

Account information

When you create an account, we collect your name and email address. If you sign in with a third-party provider (Apple, GitHub, or Google), we receive your name, email address, and profile image from that provider, along with authentication tokens necessary to maintain your connection.

Site content

When you create and edit sites on Storepage, we store the content you provide including app name, description, developer name, store links, screenshots, app icons, testimonials, privacy policy and terms of service text, and any other content you add to your site.

Uploaded files

Images you upload (app icons, screenshots) are stored using Cloudflare R2 object storage. These files are publicly accessible via URL when your site is published.

Billing information

When you subscribe to a paid plan, your payment is processed by Stripe. We do not store your credit card number or payment method details. We do store your Stripe customer ID, subscription ID, subscription status, billing period dates, and the plan you selected. Stripe may collect additional information directly from you in accordance with their privacy policy.

Automatically collected information

When you use Storepage, we automatically collect your IP address and browser user agent string as part of your session data. This information is used for security purposes and session management.

We also collect analytics and performance monitoring data, including page views, user interactions, device information, and error logs. This data helps us improve the platform and diagnose technical issues.

If you contact us using the on-site chat widget, we receive the message content and related technical metadata (such as IP address and browser details) to provide support. We run Crisp in Total Privacy Mode, so chat session cookies or similar storage are only created after you open the chat widget.

2. How we use your information

• Provide, operate, and maintain the Storepage platform.
• Authenticate your identity and manage your account.
• Process payments and manage your subscription.
• Send transactional emails such as email verification and sign-in codes.
• Publish your site content on your chosen subdomain.
• Enforce our Terms of Service and protect against fraud or abuse.

3. Third-party service providers

We share your information with the following third-party processors, solely for the purposes described:

• Stripe - Payment processing. Receives your email address and processes your payment information. See Stripe's privacy policy.
• Vercel - Hosting. Hosts the Storepage platform. See Vercel's privacy policy.
• Cloudflare - CDN and file storage. Stores uploaded images (app icons, screenshots) via R2 object storage and delivers assets via their content delivery network. See Cloudflare's privacy policy.
• Resend - Transactional email delivery. Receives your email address to send verification and sign-in emails. See Resend's privacy policy.
• Apple, GitHub, Google - OAuth authentication (only if you choose to sign in with these providers). We receive your name, email, and profile image.
• Sentry - Error tracking and performance monitoring. Receives error logs, performance traces, and technical data to help us diagnose and fix issues. May receive IP addresses and user agent strings. See Sentry's privacy policy.
• PostHog - Product analytics. Collects usage data including page views, user interactions, device information, and IP addresses to help us understand how the platform is used and improve the user experience. See PostHog's privacy policy.
• Crisp - Customer support chat. Processes chat messages and related technical data (including IP address, browser details, and chat session identifiers) when you use the chat widget. In Total Privacy Mode, chat cookies are only created after you open the widget. See Crisp's privacy policy.

We do not sell your personal information to third parties. We do not share your data with any parties beyond those listed above, except as required by law.

Business transfers

If we are involved in a merger, acquisition, financing due diligence, reorganisation, insolvency, receivership, sale of company assets, or transition of service to another provider, your information may be transferred as part of that transaction. Any successor entity will remain subject to applicable data protection law.

4. Cookies

Our service uses cookies that are strictly necessary for the operation of our platform. We also use cookies for analytics purposes to understand how the platform is used.

Cookies we use

• Authentication cookies - Essential for keeping you signed in securely.
• UI preference cookies - Remember your interface settings such as sidebar state and panel layout.
• Analytics cookies - Used by PostHog to track usage and improve the platform. These cookies help us understand how users interact with Storepage.

Third-party cookies

The following third-party services may set cookies when you use our platform:

• Stripe - Our payment processor sets cookies for fraud prevention and secure payment processing.
• Cloudflare - We use Cloudflare to deliver images and assets, which may set cookies for security and performance optimisation.
• PostHog - Sets first-party cookies for analytics and user identification to track usage patterns and improve the platform.
• Crisp - In Total Privacy Mode, sets cookies or similar storage only after you open the support chat widget to maintain the chat session and deliver messages.

5. Data security

We implement appropriate technical and organisational measures to protect your personal data, including encrypted connections (TLS) and access controls. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

6. Data retention

We retain your account information and site content for as long as your account is active. If your Pro subscription expires or is cancelled, your oldest published site will remain live as a free site (with the Storepage badge applied) and any additional published sites will be unpublished. Your account and site data will remain available should you choose to resubscribe.

If you delete your account, we will delete your personal information and site content within 30 days, except where we are required to retain data for legal or compliance purposes. Uploaded files associated with deleted accounts will also be removed.

Session data (IP address, user agent) is retained for the duration of your active session and deleted when the session expires.

If Storepage is discontinued

If we discontinue Storepage in full, we will provide advance notice where reasonably practicable and offer a period for you to request an export of your account data and site content.

After any export window ends, we will delete or anonymise personal data within a reasonable period unless retention is required by applicable law or necessary to establish, exercise, or defend legal claims.

7. Your rights

Depending on your location, you may have the following rights regarding your personal data:

• Access - Request a copy of the personal data we hold about you.
• Correction - Request correction of inaccurate personal data.
• Deletion - Request deletion of your personal data and account.
• Data portability - Request an export of your data in a machine-readable format.
• Objection - Object to the processing of your personal data in certain circumstances.

To exercise any of these rights, contact us at hello@storepage.app. We will respond to your request within 30 days.

For EU/EEA residents (GDPR)

Our legal basis for processing your personal data is: performance of a contract (providing the service you signed up for), legitimate interest (security, fraud prevention), and consent (where applicable, such as optional OAuth sign-in). You have the right to lodge a complaint with your local data protection authority.

For California residents (CCPA/CPRA)

You have the right to know what personal information we collect, request its deletion, and opt out of its sale. We do not sell personal information. To make a request, contact us at the email address below.

8. Children's privacy

Storepage is not directed at children under 16. We do not knowingly collect personal information from children. If you believe a child has provided us with personal data, please contact us and we will delete it.

9. Changes to this policy

We may update this Privacy Policy from time to time. We will notify you of material changes by posting the updated policy on this page and updating the "Last updated" date. Your continued use of Storepage after changes are posted constitutes acceptance of the updated policy.

10. Contact us

If you have any questions about this Privacy Policy or our data practices, contact us at hello@storepage.app.

Scale Initiative LTD, 86-90, Paul Street, London, England, United Kingdom, EC2A 4NE.